THE MAINTENANCE CONTRACT (CDM)
Our maintenance contract allows companies to control their support costs by paying a fixed amount per month. Our technical team reviews and analyses the company's infrastructure to assess the monthly support time required to ensure stability and continuity of services to determine the price per month.
Monthly maintenance
Depending on your requirements, we guarantee to provide you with a professional and competent resource for assistance and technical support.
Fixed support
The monthly maintenance contract package allows you to obtain advantageous pricing conditions in exchange of unlimited monthly maintenance.
Environmental analysis
Analysis of your IT environment to establish the amount of support and maintenance required per month, on site or remotely.
THE SERVICES
- Network hardware management : update and reboot Firewall, Switch, Wifi, Internet line
- Backup management : verification of configuration, monitoring, and restoration of backups
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Server monitoring : update, reboot and check server status
- User management : support in case of questions or problems, on-site or telephone intervention, remote control
- Workstations : installation, maintenance and updating of user stations
- Documentation : writing and maintaining technical documentation
THE CDM THROUGH SMARTMONITOR
A monitoring tool for your IT equipment to make your support completely flat-rate
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