OUR COMMITMENTS
All of SyselCloud’s range of services are guaranteed by Syselcom to have a high availability at 99.9% (SLAs). We reach this goal by making sure that across the entire supply chain, each element is duplicated and ready to take over in the case an active element fails, without any human intervention.
Syselcom also checks that its service providers (Data Centers and Internet access providers) offer a level of availability of 99.9% or above. This commitment is formalised in our SLAs.
SLA CLASSIFICATION
RESPONSIBILITY RELATED TO SOFTWARES
Syselcom covers the bases of Infrastructure and Platform. Beyond Hosted Exchange, Syselcom is not responsible for SQL and RDS licenses, and business or third-party applications that are hosted on our infrastructures.
We therefore suggest you to validate, in the list of hosted applications, a maintenance contract on these applications with a third party partner, specialised in the applications in question.
All of our services are subject to rules and contracts that are adapted to our clients’ activities and needs under the form of Service Level Agreements (SLAs).
Our Service Level Agreements (SLAs) are all contractually guaranteed :
- a maximum response time of one hour in the event of a breakdown or disaster and restoration of access within 8 hours, except in cases of major force
- an annual availability rate for our equipment of at least 99.9%, excluding maintenance windows and cases of major force
