MS DYNAMICS - SyselCloud

Microsoft dynamics 365

Microsoft Dynamics CRM is the next generation of smart business applications that enable companies to grow, evolve, and transform regardless of their size or industry. The Microsoft Dynamics 365 CRM solution provides perfectly complementary applications to help companies manage specific business functions.

HOW DOES MICROSOFT DYNAMICS CRM UNIFY YOUR PROCESSES ?

Microsoft Dynamics CRM, makes it easy to connect marketing and sales

Make your sales and marketing components work together to better understand your customers' needs so you can direct them to the right marketing channel. By having these two functions interact together, you can :

- Connect with buyers at the right time through their preferred channels.
- Determine what types of messages to send to customers and when.
- Prioritise and target the right prospects by ensuring a smooth and efficient handover between your marketing and sales teams.
- Create better relationships with your customers.

Get customer service and sales working together, with Microsoft Dynamics CRM

Bringing customer service and sales together will allow you to more accurately determine and anticipate your customers' preferences. It will also help you facilitate interaction and trust with your buyers when they do business with you. Bringing these two services together will allow you to :

- Obtain detailed information about the customer journey to identify their needs and be able to meet their expectations.
- Provide mobile applications to your customers and staff, regardless of the medium used (smartphone, tablet, computer, etc.).
- Provide your customers with an easy-to-use, self-service portal so they can check their data and quickly find answers to their questions.
- Increase the productivity of your sales department.

Increase the productivity of the sales department

The right CRM software enables your sales teams to find and prioritise the right prospects, as well as having the right information available at all times when engaging with customers, wherever they are. These systems can work together to :

- Forecast future sales and budgets so you can plan accordingly.
- Help your agents streamline the sales process : from initial contact to closing the sale.
- Centralise customer data so that agents have access to real-time information and can deliver solutions faster.
- Provide mobile applications to your sales teams, compatible with different browsers and devices.

DISCOVER MORE BENEFITS

Get full visibility on your customers

Turn data into visibility to make your customers happy or to attract new prospects. Other benefits include the ability to :

Track past sales and purchase history.
Offer benefits to loyal customers.
Identify future prospects.

Use a common platform

This CRM system runs disparate customer relationship software features and brings them together for seamless management. Other benefits of this common platform include :

Offer customisable tables that provide up-to-date business intelligence.
Centralise customer data, either locally or in the Cloud.
Options that enable growth in other international markets.
Easy integration with other software solutions.

Keep a certain visibility of your customers

The more you know about your customers' preferences, the more likely you are to gain their trust and, ultimately, their loyalty. Allowing your team to see what works with customers will give you the edge over the competition. Put the customer at the centre of your business with CRM software :

Create personalised messages for customers based on their needs.
Set up prompts so that agents (in the office and in the field) can see how often a customer has been contacted and what information has been received.
Find out how customers prefer to be contacted : social networks, email, SMS or phone call.