SAT - SyselCloud

THE TECHNICAL ASSISTANCE SERVICE (SAT)

The Technical Assistance Service allows the customer to obtain advantageous rate conditions in return of a monthly volume determined and payable in advance.

Interventions are carried out at your request and in advance. They are handled - remotely or on site - by your assigned technical contacts. Please note that as a general rule and unless agreed otherwise, the minimum duration of an on-site intervention is 4 hours (1/2 day).

Attractive rates

Monthly commitment

Infrastructure support

By committing to pay a monthly fee to our company for an intervention hours package, our customers benefit from a preferential hourly rate. This allows you to have a perfect management of your IT costs without worrying about the support of your infrastructure and your users.
Syselcom is committed to providing you, according to your requests and your needs, a team of qualified and specialized professionals to carry out interventions on your infrastructure or ensure the support of your users.
Depending on the customer's requests and requirements, Syselcom ensures the provision of a competent resource for assistance, operations and the technical support of first and second level in the required expertise areas.

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