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THE TECHNICAL ASSISTANCE CONTRACT (CAT)

The Technical Assistance Contract guarantees the regular presence (weekly or monthly) of one of our specialists on your various sites.The amount of on-site hours is determined according to your IT needs and prerequisites. You then pay a monthly fixed amount to benefit from this support.

Our commitment ensures the regular tasks related to the operation and maintenance of your infrastructure. We also guarantee first and second level technical support as well as emergency intervention service in case of major problems. For our CAT customers, requests are handled within the hour, and interventions are guaranteed within four hours.

Focus on your core business

Delegate your infrastructure management

Opt for a

technical assistance

contract

In case of breakdown,

trust us

  • Outsource the management of your IT infrastructure and benefit from constant support from our specialized teams. Don't tie up your internal resources, stop training your employees continuously, delegate this task to professionals. We take responsability for the optimal performance of your infrastructures.
  • We work closely with you to identify the coverage level required, according to your needs and the use of your IT infrastructure. As part of our maintenance services, you benefit from preferential rates, priority status and also personalized advice to optimize your infrastructure.
  • Each customer benefits from all the resources, expertise and professional skills on the basis of our CAT packages. Our services allow you to greatly optimize the operating costs of your infrastructures. We offer you a complete service package including a structure, tools and guarantees.
  • With a proactive approach, we manage your infrastructures by assuming the risk of intervening promptly in case your systems malfunction. These off-site interventions are included for the infrastructures covered by our assistance contract, without any additional costs.

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