Support - SyselCloud

The technical support Syselcom

+41 58 400 58 00

08h00-18h00

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Our HelpDesk ensures that our customers' IT infrastructures are available and that users are supported according to the defined service level. In order to guarantee the efficient management of the IT infrastructure and the level of support required, Syselcom analyses the needs, risks and state of the existing installations beforehand.

Our customers benefiting from the support of our technical team can contact our ServiceDesk by telephone, by e-mail or through our ticketing portal. Calls will be answered within a maximum of one hour during the ServiceDesk opening hours (08:00-18:00). In case of major force, Syselcom can intervene on site within four hours.

What are the main of Syselcom support ?

TEAM OF PROFESSIONALS

Supervision and hotline 24x24h and 7x7d

Compliance with the contractual quality of service (SLA)
Taking charge of all or part of your IT infrastructure and/or services
Advice and assistance to third parties
24h/24 and 7d/7 supervision and hotline
Helpdesk and user support
Access to our respective expertise
Provision of a qualified, certified and continuously trained multidisciplinary team

QUALITY
OF SERVICES

Your satisfaction is our priority

Each customer benefits from the resources, expertise, skills and professional structures on a fixed and flat rate basis. Our solutions reduce IT operating costs, thanks to a complete service including organisation, tools and service guarantees. To ensure quality, our teams take care of the following :
Listed tickets
Procedures
Quality control
Implementation of processes
Monitoring

SIMPLE AND
FLEXIBLE

Offers according to your needs

The level of cover is defined according to your needs in terms of support, security and availability. We also assess the risk associated with the use of the IT tool. Depending on the services chosen, support may be included in your services. If this is not the case, we offer you a monthly fee for your users.

TICKETING PORTAL

WHAT ARE THE OF THE TICKETING PORTAL?

Creating your tickets

Simply log in to our ticketing portal to create tickets for your IT-related problems or questions.

Helpdesk follow-up

Your technical contact who has been specifically assigned to your account and who is an expert in your infrstructure will handle your request.

Direct contact

Get an overview of your tickets and follow their evolution by staying in direct contact with your technical manager through comments.

Ticket resolution

As soon as the ticket is resolved, you will be informed by your technical contact and by e-mail. Check the solution on the ticketing portal.